Productivity drives success, yet modernizing a communications system for improved collaboration typically raises concerns over large CapEx outlays, leases of quickly-outdated equipment, and maintaining expertise on mobile operating systems, complex video networking, and advancements in customer interaction tools.
With Pivot Technology Solutions’ Collaboration Cloud Services, these risks are removed and your organization gains affordable access to current business voice, HD video and contact center technologies – all in a predictable monthly subscription.
Unified Communications as a Service – UCaaS
Subscribe to real-time collaboration applications. Simple. Affordable. Flexible.
Quickly give your organization access to current business collaboration tools. Streamline new-hire on boarding, office openings and expansions, as well as systems alignment from mergers and acquisitions.
With Pivot’s UCaaS you don’t have to be a Unified Communications expert. It’s easy to deliver a consistent, integrated user experience that speeds business agility, increases uptime, and scales with predictable spend. If updated phones or video endpoints are desired when connecting to Pivot’s UCaaS, we can lease or sell them to you. It’s that simple.
Pivot’s UCaaS subscriptions include the following functionality:
- Voice, messaging, IM, presence
- Desktop and mobile TelePresence
- BYOD (Apple, Android, and more)
- Cisco and other endpoints
- Up to 10 devices per user
Telepresence as a Service – TPaaS
High-definition business video (also known as TelePresence) has become the hallmark of customer-centric organizations. They know face-to-face communication is essential for clarifying information, developing trust, and streamlining decisions. There’s good news for finance and IT executives who pause when evaluating costs and management of a video network. With Pivot Technology Solutions you can access HD business video capabilities from any existing Cisco, Polycom, LifeSize, or other SIP- and H.323-compliant video endpoints. In addition, you can provide video experiences that complement a secure BYOD (Bring Your Own Device) corporate policy since Pivot’s TPaaS subscriptions cover all use cases (from desktops to mobile devices to conference rooms and external B2B connections). Our multipoint functionality allows 3 or more parties to dial into a secure “rendezvous room,” which can be a dedicated or shared virtual meeting room resource.
Contact Center as a Service – CCaaS
How easy is it to do business with you? The answer directly impacts customer satisfaction, loyalty and referrals. So giving your customers a choice in how to engage (from interactive voice response to email, Web and real-time chat) and finding the right expert instantly is critical. Equally important to your business reputation is quality monitoring and recording, ensuring scalability during high-volume periods, and a dedicated infrastructure to support customer privacy. Pivot has Contact Center as a Service subscriptions to support any size contact center.
For a truly modern experience, we also offer customizable text-to-speech functionality in various dialects. What’s more, Pivot can provide speech analytics that help determine why customers are calling, why they might be dissatisfied, and areas for improving customer service agent performance. Talk with us today about the right strategy to ensure your contact center contributes to organizational success in a very significant way.
Pivot’s Collaboration Cloud Services are Cisco Powered Services that enable and accelerate collaboration, allowing organizations to offer customers a range of benefits, from simply saving money with IP telephony, to improving productivity with unified communications, to providing full collaborative environments. Pivot Technology Solutions can enable efficiency and reduced TCO through simple subscription offers with predictable costs and service levels. Our customers maintain visibility and control without disrupting business. Because it is based on open standards, Pivot Technology Solutions can easily integrate with existing systems to take full advantage of legacy and forward investments.